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Topic Author Last updated date Replies Views Rating
statements [View all]
we have 2 stores, when doing statements the remit address is the main store by default on the statements. we would like to have each store's customers
johnJul-20-17 02:16 PM
by john
234 ---
Replies to this topic:
RE: statements, Robyn625, Jul 19th 2017, #1
RE: statements, john, Jul 20th 2017, #2

Receiving's in 8.5.2 [View all]
Hey all, Trying to figure out a better way to receive against a PO. If we receive a large box of items from our vendor that is not organized, we woul
GregJul-20-17 12:49 PM
by Greg
543 ---
Replies to this topic:
RE: Receiving's in 8.5.2, Robyn625, Jul 19th 2017, #1
RE: Receiving's in 8.5.2, Greg, Jul 20th 2017, #2
      RE: Receiving's in 8.5.2, Robyn625, Jul 20th 2017, #4
           RE: Receiving's in 8.5.2, Greg, Jul 20th 2017, #5
RE: Receiving's in 8.5.2, srudner, Jul 20th 2017, #3

Check Constraint Violation [View all]
We have a Layaway that has been released and will not post. It has an error reference of "Check constraint violation -- The INSERT statement conflicte
jhlanmarkJul-19-17 04:46 PM
by Kerick34
226 ---
Replies to this topic:
RE: Check Constraint Violation , Robyn625, Jul 19th 2017, #1
RE: Check Constraint Violation , Kerick34, Jul 19th 2017, #2

Upgrading from v7 [View all]
Planning an upgrade from V7 in the near future. Anyone that's gone through the process have some advice that you wish you'd known? Users of Custome
MikebJul-14-17 06:25 PM
by Extascy2
783 ---
Replies to this topic:
RE: Upgrading from v7, Kelly Reed, Jul 10th 2017, #1
RE: Upgrading from v7, Mikeb, Jul 11th 2017, #2
RE: Upgrading from v7, Mikeb, Jul 11th 2017, #3
      RE: Upgrading from v7, Kelly Reed, Jul 12th 2017, #4
           RE: Upgrading from v7, Extascy2, Jul 12th 2017, #5
                RE: Upgrading from v7, Mikeb, Jul 14th 2017, #6
                     RE: Upgrading from v7, Extascy2, Jul 14th 2017, #7

CP SQL version 8.5.2 [View all]
Since I've updated to this latest version of Counterpoint I am no longer able to minimize windows. They disappear and can not find them or maximize th
Dan LJul-12-17 01:28 PM
by Dan L
4175 ---
Replies to this topic:
RE: CP SQL version 8.5.2, posfixitmike, Jun 26th 2017, #1
RE: CP SQL version 8.5.2, Dan L, Jun 26th 2017, #2
      RE: CP SQL version 8.5.2, posfixitmike, Jul 05th 2017, #3
           RE: CP SQL version 8.5.2, Dan L, Jul 12th 2017, #4

Counterpoint SQL slow searches [View all]
All of a sudden searching items or customers is being very slow. Can be up to a minute that the computer is frozen until it brings up the results. I a
hewittsgardenJul-11-17 06:02 PM
by Robyn625
2147 ---
Replies to this topic:
RE: Counterpoint SQL slow searches, Robyn625, Jul 11th 2017, #1
RE: Counterpoint SQL slow searches, Robyn625, Jul 11th 2017, #2

Installing 2 instances of CP on the same Workstation [View all]
We have set up a second server to test 8.5.3. But when we install the client on a workstation that has 8.5.2 on it, it seems to want to install into t
Kelly ReedJul-11-17 04:12 PM
by Mikeb
228 ---
Replies to this topic:
RE: Installing 2 instances of CP on the same Workstatio..., Extascy2, Jul 10th 2017, #1
RE: Installing 2 instances of CP on the same Workstatio..., Mikeb, Jul 11th 2017, #2

What does your Loyalty Program look like [View all]
We currently have a buy $250 get $10 program. We currently feel that it is just free money we are handing out. There is no expiration or insensitive t
rob_arcJul-10-17 05:50 PM
by Kelly Reed
2122 ---
Replies to this topic:
RE: What does your Loyalty Program look like, Martin Tuttle, Jun 24th 2017, #1
RE: What does your Loyalty Program look like, Kelly Reed, Jul 10th 2017, #2

NCR Synergy / User Conference [View all]
Who's going to NCR Synergy in Orlando next week? I will be there and would enjoy meeting any of the other "regulars" from this group who will be at
Extascy2Jul-10-17 05:45 PM
by Kelly Reed
3119 ---
Replies to this topic:
RE: NCR Synergy / User Conference, Kelly Reed, Jun 21st 2017, #1
RE: NCR Synergy / User Conference, rcarey, Jun 28th 2017, #2
      RE: NCR Synergy / User Conference, Kelly Reed, Jul 10th 2017, #3

After label prints default back to item number [View all]
Any ideas on this on people? Customer would like the Item Number to have focus and be highlighted ready to go for the next item after each time the
chaz_nbsJul-01-17 11:02 AM
by srudner
139 ---
Replies to this topic:
RE: After label prints default back to item number, srudner, Jul 01st 2017, #1

Order Management Cash PayCodes [View all]
In Point OF Sale - Order Management After login I get the message There are no cash paycodes defined for this store. Setup- Point Of Sales Stores - Pa
megatronJun-29-17 03:29 PM
by megatron
451 ---
Replies to this topic:
RE: Order Management Cash PayCodes, srudner, Jun 28th 2017, #1
RE: Order Management Cash PayCodes, megatron, Jun 29th 2017, #2
      RE: Order Management Cash PayCodes, srudner, Jun 29th 2017, #3
           RE: EUREKA! Cash PayCodes, megatron, Jun 29th 2017, #4

CPGateway [View all]
I'm told that CPGateway is being discontinued and being replaced by NCR Secure Pay and NCR Payment/Worldpay. Is either of these working OK with Count
jcbocchinoJun-29-17 11:48 AM
by aaron.axvig
268 ---
Replies to this topic:
RE: CPGateway, srudner, Jun 28th 2017, #1
RE: CPGateway, aaron.axvig, Jun 29th 2017, #2

Emailing from POS [View all]
When I email a receipt from Ticket Entry, I am given a choice of choosing which FROM to use: DEFAULT, MY ADDRESS, DONOTREPLY (which is thsame as the d
Kelly ReedJun-27-17 04:21 PM
by Kelly Reed
4296 ---
Replies to this topic:
RE: Emailing from POS, Kelly Reed, Feb 28th 2017, #1
RE: Emailing from POS, rob_arc, Mar 11th 2017, #2
RE: Emailing from POS, TLMuller, Jun 27th 2017, #3
      RE: Emailing from POS, Kelly Reed, Jun 27th 2017, #4

moved data to new server error [View all]
we loaded the prerequisite and the counterpoint sql 8.5 to a new remote server then we copied the data to the new server via cut and paste, we changed
johnJun-24-17 06:10 PM
by srudner
5134 ---
Replies to this topic:
RE: moved data to new server error, srudner, Jun 18th 2017, #1
RE: moved data to new server error, john, Jun 23rd 2017, #2
      RE: moved data to new server error, srudner, Jun 24th 2017, #3
           RE: moved data to new server error, john, Jun 24th 2017, #4
                RE: moved data to new server error, srudner, Jun 24th 2017, #5

NCR Retail Online (NRO) End of Life 3/31/18 [View all]
For those using NCR Retail Online (NRO) or CPOnline (CPO), what are you planning to do now that NCR has announced the NRO End-of-Life (3/31/18) and CP
Brent CharlesJun-23-17 10:40 AM
by eochris
2162 ---
Replies to this topic:
RE: NCR Retail Online (NRO) End of Life 3/31/18, Extascy2, Jun 22nd 2017, #1
RE: NCR Retail Online (NRO) End of Life 3/31/18, eochris, Jun 23rd 2017, #2

Screen customization not staying [View all]
I have one PC running windows 10 using CP version 8.5.2.1 that has an issue. After the user customized the order entry screen and saved the profile it
Dan LJun-22-17 02:30 PM
by Dan L
2113 ---
Replies to this topic:
RE: Screen customization not staying, systemsrbt, Jun 21st 2017, #1
RE: Screen customization not staying, Dan L, Jun 22nd 2017, #2

Problems with latest Windows10 Update [View all]
Is anyone experiencing issues after the latest Windows10 update? As our workstations are being updated, I am having to run CounterPoint on them in Adm
Kelly ReedJun-22-17 02:29 PM
by Dan L
12350 ---
Replies to this topic:
RE: Problems with latest Windows10 Update, aaron.axvig, May 30th 2017, #1
RE: Problems with latest Windows10 Update, rcarey, May 30th 2017, #2
RE: Problems with latest Windows10 Update, rcarey, May 30th 2017, #3
RE: Problems with latest Windows10 Update, aaron.axvig, May 30th 2017, #4
      RE: Problems with latest Windows10 Update, rcarey, May 30th 2017, #5
           RE: Problems with latest Windows10 Update, rcarey, May 30th 2017, #6
RE: Problems with latest Windows10 Update, rcarey, May 30th 2017, #7
RE: Problems with latest Windows10 Update, systemsrbt, May 30th 2017, #8
      RE: Problems with latest Windows10 Update, Dan L, Jun 22nd 2017, #12
RE: Problems with latest Windows10 Update, Kelly Reed, Jun 07th 2017, #9
RE: Problems with latest Windows10 Update, systemsrbt, Jun 07th 2017, #10
RE: Problems with latest Windows10 Update, Extascy2, Jun 08th 2017, #11

SECURE PAY EMV BANDWITH REQUIREMENT [View all]
I can't seem to get an answer from my VAR on this, any one have any idea the actual internet bandwidth to process an EMV transaction with the ingenico
shilosmith59Jun-15-17 11:10 AM
by shilosmith59
14485 ---
Replies to this topic:
RE: SECURE PAY EMV BANDWITH REQUIREMENT, RobE, Apr 13th 2017, #1
RE: SECURE PAY EMV BANDWITH REQUIREMENT, shilosmith59, Apr 14th 2017, #2
RE: SECURE PAY EMV BANDWITH REQUIREMENT, shilosmith59, Jun 15th 2017, #14
RE: SECURE PAY EMV BANDWITH REQUIREMENT, chaz_nbs, Apr 17th 2017, #3
RE: SECURE PAY EMV BANDWITH REQUIREMENT, shilosmith59, Apr 18th 2017, #4
      RE: SECURE PAY EMV BANDWITH REQUIREMENT, aaron.axvig, Apr 19th 2017, #5
           RE: SECURE PAY EMV BANDWITH REQUIREMENT, Alanna, May 22nd 2017, #6
RE: SECURE PAY EMV BANDWITH REQUIREMENT, shilosmith59, May 23rd 2017, #7
RE: SECURE PAY EMV BANDWITH REQUIREMENT, smeyer, May 24th 2017, #8
RE: SECURE PAY EMV BANDWITH REQUIREMENT, BeccaG64, Jun 08th 2017, #11
      RE: SECURE PAY EMV BANDWITH REQUIREMENT, shilosmith59, Jun 09th 2017, #12
      RE: SECURE PAY EMV BANDWITH REQUIREMENT, smeyer, Jun 12th 2017, #13
Re: SECURE PAY EMV BANDWITH REQUIREMENT, ang, May 28th 2017, #9
RE: Re: SECURE PAY EMV BANDWITH REQUIREMENT, shilosmith59, May 30th 2017, #10

Custom inventory status report questions [View all]
I would like to modify an existing report "Inventory Status" in CP and am looking for some help. I saved a copy of the report in my company directo
smeyerJun-12-17 03:10 PM077 ---

How do I find out who edited a card on file? [View all]
Is there some log that would identify who edited or added or deleted a customer's credit card on file? My colleague SWEARS she added the new card.
Kelly ReedJun-08-17 12:27 AM
by Extascy2
1103 ---
Replies to this topic:
RE: How do I find out who edited a card on file?, Extascy2, Jun 08th 2017, #1

Ingenico ISC250's For Sale! [View all]
Qty 2 Ingenico ISC250 for Sale, $595 each (NEVER USED) Invoice Description: iSC250 v3.0 USB w/Secure Pay P2PE, RBS Model # on side of box: ISC
beadpickerJun-01-17 09:52 PM096 ---

Error Message when loading ticket entry [View all]
Whenever we load ticket entry for our ecommerce store we get the following error TenderRetai l initialization error: Could not find a part of the pa
eochrisMay-30-17 09:34 AM087 ---

Scheduling Add-on [View all]
I am looking for a Scheduling system to schedule appointments with our customers. Ideally it would pull data from CP's customer list to populate the a
Kelly ReedMay-29-17 07:44 PM
by nhawley
1114 ---
Replies to this topic:
RE: Scheduling Add-on, nhawley, May 29th 2017, #1

Followup system for Quotes [View all]
We have hundreds of quotes stored in CounterPoint. It's great because all the pricing and item#s are right there and it really reduces the double-entr
Kelly ReedMay-29-17 03:04 PM091 ---

Time and day of week specific reporting [View all]
Hi All, Does anyone know if there is a way to run a report for a specific day of the week for the entire year and also a time group? I would like
naedidarMay-27-17 07:22 PM
by srudner
2144 ---
Replies to this topic:
RE: Time and day of week specific reporting, thbglibbie, May 27th 2017, #1
RE: Time and day of week specific reporting, srudner, May 27th 2017, #2

Location and Bins [View all]
Have an inventory of more than 50,000 items, in three store locations and a Distribution Center. Initially thought the use of bins would provide us a
PAgustinMay-24-17 09:23 PM0126 ---

Multiple Loyalty Programs for a single customer [View all]
Has anyone tried tackling a way that a single customer use multiple loyalty programs? Like for a pet store. Buy 10 bags of cat food get 1 free Bu
chaz_nbsMay-24-17 01:51 PM
by chipal
2174 ---
Replies to this topic:
RE: Multiple Loyalty Programs for a single customer, srudner, Apr 17th 2017, #1
RE: Multiple Loyalty Programs for a single customer, chipal, May 24th 2017, #2

mailing invoices and statements [View all]
I'm new to this user group and have a low tech question. I'm using SQL version 8.4 When I print my customer invoices and statements the addresses do
WhitePondCraigMay-24-17 11:15 AM
by David
1182 ---
Replies to this topic:
RE: mailing invoices and statements, David, May 24th 2017, #1

cash drawer wont open if User logged in [View all]
If we log into the register as Admin, it works. Logged in as User, no. Epson tmv88 Usb printer driven cash drawer. printer setup identical on both acc
shilosmith59May-23-17 01:19 PM0113 ---

Duplicate payment to customer [View all]
Hi We're having a sudden issue with the ingenico units. Please note we have not since Nov 2016 updated our systems. In the month of April we've start
AlannaMay-22-17 04:42 PM0127 ---
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