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Topic Author Last updated date Replies Views Rating
two locations with computer issues [View all]
Hi We have two locations that have issues. One definitely has crappy bandwidth which I can attribute to a lot of their issues. However, the other has
AlannaNov-20-17 11:14 PM
by Extascy2
38 ---
Replies to this topic:
RE: two locations with computer issues, Extascy2, Nov 20th 2017, #1
RE: two locations with computer issues, Alanna, Nov 20th 2017, #2
      RE: two locations with computer issues, Extascy2, Nov 20th 2017, #3

Accounting Software [View all]
We have been looking for accounting software that interfaces with CP. Our dealer is suggesting Passport CashPoint V12.05 because we run multiple com
nealfeNov-18-17 09:30 PM
by Extascy2
8159 ---
Replies to this topic:
RE: Accounting Software, hewittsgarden, Oct 19th 2017, #1
RE: Accounting Software, nealfe, Oct 19th 2017, #2
RE: Accounting Software, Brent Charles, Nov 15th 2017, #3
RE: Accounting Software, Extascy2, Nov 15th 2017, #4
RE: Accounting Software, dirizarry, Nov 16th 2017, #5
RE: Accounting Software, Extascy2, Nov 17th 2017, #6
      RE: Accounting Software, dirizarry, Nov 17th 2017, #7
           RE: Accounting Software, Extascy2, Nov 18th 2017, #8

Gift Card Amount Adjustment Edit [View all]
How do I add money back to a gift card or gift certificate that was used by mistake? The ticket has already posted.
bethbolineNov-14-17 12:15 PM
by BeccaG64
2107 ---
Replies to this topic:
RE: Gift Card Amount Adjustment Edit, posfixitmike, Oct 10th 2017, #1
RE: Gift Card Amount Adjustment Edit, BeccaG64, Nov 14th 2017, #2

Items [View all]
Does anyone know of a way to grant a user access to everything under Inventory/Ite ms but take away the ability to add/delete SKUS?
mckirchy1Nov-09-17 08:51 AM
by posfixitmike
6183 ---
Replies to this topic:
RE: Items, Extascy2, Sep 05th 2017, #1
RE: Items, mckirchy1, Sep 06th 2017, #2
RE: Items, Extascy2, Sep 07th 2017, #3
      RE: Items, mckirchy1, Sep 07th 2017, #4
RE: Items, posfixitmike, Nov 09th 2017, #6
RE: Items, Robyn625, Nov 02nd 2017, #5

Nicelabel sucks [View all]
Hi all, I made the mistake of trying to nudge my label a bit to make it more legible and only had the demo version of Nicelabel installed on my ser
naedidarNov-08-17 03:11 PM
by Extascy2
3162 ---
Replies to this topic:
RE: Nicelabel sucks, Extascy2, Oct 27th 2017, #1
RE: Nicelabel sucks, naedidar, Nov 08th 2017, #2
      RE: Nicelabel sucks, Extascy2, Nov 08th 2017, #3

Primary vendor [View all]
When trying to change the primary vendor of an item (as the vendor has changed), it says "multiple record found for query", what does this mean? It do
SheelahNov-03-17 10:46 AM
by Robyn625
166 ---
Replies to this topic:
RE: Primary vendor, Robyn625, Nov 03rd 2017, #1

Who is using version 8.5.3? [View all]
Is anyone using 8.5.3 yet? If so, what do you like about it and what challenges are you facing? Thank you.
Kelly ReedOct-31-17 11:51 PM
by Extascy2
6276 ---
Replies to this topic:
RE: Who is using version 8.5.3?, ThatGuy, Oct 24th 2017, #1
RE: Who is using version 8.5.3?, systemsrbt, Oct 26th 2017, #2
RE: Who is using version 8.5.3?, Kerick34, Oct 27th 2017, #3
RE: Who is using version 8.5.3?, Extascy2, Oct 28th 2017, #4
      RE: Who is using version 8.5.3?, Kerick34, Oct 31st 2017, #5
           RE: Who is using version 8.5.3?, Extascy2, Oct 31st 2017, #6

Rounding up for charity? [View all]
My boss wants to do a charity drive where we would round up the customer's total to the next dollar amount and that extra "rounded up" money would be
joepaddOct-25-17 09:14 AM
by LAConsulting
2126 ---
Replies to this topic:
RE: Rounding up for charity?, srudner, Oct 16th 2017, #1
RE: Rounding up for charity?, LAConsulting, Oct 25th 2017, #2

Anyone using 8.5.2 with Server 2016? [View all]
We need a new server and obviously want to use the most up to date server softwares. We are not ready to move to 8.5.3 yet. And I cannot find any docu
Kelly ReedOct-20-17 06:16 PM
by systemsrbt
4119 ---
Replies to this topic:
RE: Anyone using 8.5.2 with Server 2016?, srudner, Oct 18th 2017, #1
RE: Anyone using 8.5.2 with Server 2016?, rcarey, Oct 19th 2017, #2
RE: Anyone using 8.5.2 with Server 2016?, Kelly Reed, Oct 19th 2017, #3
      RE: Anyone using 8.5.2 with Server 2016?, systemsrbt, Oct 20th 2017, #4

Gross Subtotal in 8.5.1 [View all]
Hello, When building the touchscreen, how do we get the 'Gross Subtotal' to appear in the Totals block? I just don't see it available in any of the f
PeteNOct-20-17 03:39 PM035 ---

How to let clients check their Loyalty Points online? [View all]
Hi! We are using CounterPoint SQL. Is there a way we could let our clients check their Loyalty Points balance online. Thanks in advance.
SheelahOct-19-17 03:16 PM
by bmzero
1150 ---
Replies to this topic:
RE: How to let clients check their Loyalty Points onlin..., bmzero, Oct 19th 2017, #1

Default Statement Email Return Address [View all]
I am setting up bulk statement emailing. Is there anyway to set the default return address specifically for statement emailing, or does CounterPoint a
TLMullerOct-18-17 03:11 PM038 ---

Any NRO users out there? [View all]
Hello - I have a quick question on the way item prices display. For some reason, our site only shows selling price. When and item is on sale with
jbtennisOct-13-17 04:24 PM079 ---

Contract Pricing [View all]
I am having trouble setting up contract pricing. It seems as though I have all the necessary info saved however it does not reflect on a ticket. Pleas
BrownsuniformsOct-05-17 04:43 PM
by Brownsuniforms
8151 ---
Replies to this topic:
RE: Contract Pricing, Extascy2, Sep 14th 2017, #1
RE: Contract Pricing, Brownsuniforms, Sep 15th 2017, #2
      RE: Contract Pricing, Extascy2, Sep 15th 2017, #3
           RE: Contract Pricing, Brownsuniforms, Sep 15th 2017, #4
                RE: Contract Pricing, Extascy2, Sep 15th 2017, #5
                RE: Contract Pricing, Kelly Reed, Oct 03rd 2017, #6
                RE: Contract Pricing, posfixitmike, Oct 05th 2017, #7
                     RE: Contract Pricing, Brownsuniforms, Oct 05th 2017, #8

Zoom - for Remote Location [View all]
We are a multi-site configuration and we had to recently replace our remote server. We have everything moved and have replication up and running. Ou
johnOct-05-17 02:19 PM
by posfixitmike
3152 ---
Replies to this topic:
RE: Zoom - for Remote Location, Kelly Reed, Oct 03rd 2017, #1
RE: Zoom - for Remote Location, posfixitmike, Oct 05th 2017, #3
RE: Zoom - for Remote Location, posfixitmike, Oct 04th 2017, #2

CPGateway vs SecurePay [View all]
I'm not sure if I am reading this right, but it sounds like CPGateway may not be compliant with the new Mastercard requirements. (See NCR-Knowledge Ba
Kelly ReedOct-05-17 02:17 PM
by posfixitmike
1160 ---
Replies to this topic:
RE: CPGateway vs SecurePay, posfixitmike, Oct 05th 2017, #1

Loyalty question [View all]
If I want to make an item "undiscountable" I know I can uncheck the checkbox for discountable in the item. But what if I also want to make that item
barrygt30Oct-05-17 12:19 PM
by Sheelah
1467 ---
Replies to this topic:
RE: Loyalty question, Sheelah, Oct 05th 2017, #1

e-Invoice default to 'My Address' [View all]
Anyone know how to make the e-Invoice from field default to 'My Address' rather than 'Default'? We have several locations, each with their own emai
PeteNOct-04-17 09:54 AM
by PeteN
169 ---
Replies to this topic:
RE: e-Invoice default to 'My Address', PeteN, Oct 04th 2017, #1

How do you handle special order items? [View all]
WE have always used a generic non-inventory item that we could change price and description on to sell special order items at our stores. the manager
smeyerOct-03-17 02:26 PM
by Kelly Reed
4129 ---
Replies to this topic:
RE: How do you handle special order items?, mckirchy1, Sep 05th 2017, #1
RE: How do you handle special order items?, smeyer, Sep 07th 2017, #2
      RE: How do you handle special order items?, mckirchy1, Sep 07th 2017, #3
           RE: How do you handle special order items?, Kelly Reed, Oct 03rd 2017, #4

Counterpoint SQL Time and Attendance [View all]
Wondering if anyone out there has used the Counterpoint clock-in and out feature? If someone is using the feature, are you using it for more than 150
PAgustinOct-03-17 02:09 PM
by Kelly Reed
284 ---
Replies to this topic:
RE: Counterpoint SQL Time and Attendance, srudner, Sep 25th 2017, #1
RE: Counterpoint SQL Time and Attendance, Kelly Reed, Oct 03rd 2017, #2

Transaction Speed [View all]
We have several cash register locations across our property - 5 registers in total. Four of the registers are Radiant all-in-one touch screen machine
thbglibbieSep-28-17 01:16 AM
by Extascy2
4186 ---
Replies to this topic:
RE: Transaction Speed, Extascy2, Sep 15th 2017, #1
RE: Transaction Speed, thbglibbie, Sep 25th 2017, #2
      RE: Transaction Speed, aaron.axvig, Sep 26th 2017, #3
      RE: Transaction Speed, Extascy2, Sep 28th 2017, #4

Layaway Tax upfront [View all]
Any ideas how to make a Layaway ticket collect the tax when making the initial deposit? Many states require tax to be paid when taking a deposit. S
PeteNSep-25-17 04:34 PM029 ---

Importing items [View all]
Are you able to import all item's information in one shot? Or are there information that needs to be imported separately?
SheelahSep-15-17 10:10 AM049 ---

Scheduled Tasks won't run [View all]
Suddenly our overnight unattended tasks will not execute any more. Every night we were running Post Tickets and Reconcile Credit Cards. Neither proces
Kelly ReedSep-13-17 01:52 PM
by Kelly Reed
190 ---
Replies to this topic:
RESOLVED, Kelly Reed, Sep 13th 2017, #1

XR5 and Epson TM88iv [View all]
Hey Folks. I have had a heck of a time installing this new XR5 and getting the devices to work. Trying to hook up an Epson TM-T88iv with the 25p
chaz_nbsSep-01-17 03:29 PM
by Kerick34
5119 ---
Replies to this topic:
RE: XR5 and Epson TM88iv, shilosmith59, Aug 31st 2017, #1
RE: XR5 and Epson TM88iv, srudner, Aug 31st 2017, #2
RE: XR5 and Epson TM88iv, srudner, Aug 31st 2017, #3
RE: XR5 and Epson TM88iv, posfixitmike, Sep 01st 2017, #4
RE: XR5 and Epson TM88iv, Kerick34, Sep 01st 2017, #5

Counterpoint to Quickbooks Integration Specialist [View all]
We are looking for someone in the Western NJ, Eastern PA area who is a specialist with Counterpoint to Quickbooks Integration. Can anyone refer someon
supercrazySep-01-17 09:59 AM058 ---

Print Multiple Tax Authorities [View all]
Using CP SQL v 8.5.1. I need to print two lines of tax: Tax 5.5% PIF 2.5% I've created two tax authorities with the appropriate tax amounts. I
sstarrAug-30-17 11:32 AM
by srudner
174 ---
Replies to this topic:
RE: Print Multiple Tax Authorities, srudner, Aug 30th 2017, #1

Looking for Items>Lookup shortcut [View all]
Is there a key command that will bring up the lookup window while in Inventory>Items?
PerodinAug-24-17 02:12 PM
by kephartt
2179 ---
Replies to this topic:
RE: Looking for Items>Lookup shortcut, Perodin, Aug 18th 2017, #1
RE: Looking for Items>Lookup shortcut, kephartt, Aug 24th 2017, #2

user zoom [View all]
Hi As there is no security protocol currently in SQL for this I wonder if anyone has done a custom one. Any place that you enter a user ID you can
AlannaAug-24-17 02:05 PM
by kephartt
2135 ---
Replies to this topic:
RE: user zoom, Alanna, Aug 22nd 2017, #1
RE: user zoom, kephartt, Aug 24th 2017, #2

INFO ON RETURN TICKETS [View all]
We use Validated returns to process all of our store returns and we're having issues with getting original sales ticket info onto return tickets (Bill
COTHRONS_SECURITYAug-24-17 01:11 PM064 ---
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