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Topic Author Last updated date Replies Views Rating
Alarming issue - Software Bug [View all]
Recently upgraded to 8.5.2.1 - Discovered an issue with partially received gift cards that are being doubled and allowing a shopper to use the card f
ATS2015Apr-20-17 02:20 PM
by posfixitmike
5139 ---
Replies to this topic:
RE: Alarming issue - Software Bug, smeyer, Apr 18th 2017, #1
RE: Alarming issue - Software Bug, ATS2015, Apr 18th 2017, #2
RE: Alarming issue - Software Bug, posfixitmike, Apr 19th 2017, #3
RE: Alarming issue - Software Bug, ATS2015, Apr 20th 2017, #4
      RE: Alarming issue - Software Bug, posfixitmike, Apr 20th 2017, #5

CPSQL 8.5.2 Direct Interface with QB 2014 Premiere [View all]
We have a client who recently started using CPSQL 8.5.2 and is using QB 2014 Premiere for their accounting package. We have CP set up to perform a dir
RobEApr-20-17 10:43 AM
by RobE
145 ---
Replies to this topic:
RE: CPSQL 8.5.2 Direct Interface with QB 2014 Premiere, RobE, Apr 20th 2017, #1

Accounting package for SQL [View all]
Recently upgraded to CP SQL and need to upgrade accounting software. Prefer a cloud based system that is fully integrated with CP SQL. Currently usi
SnowdogApr-20-17 07:40 AM
by Snowdog
461 ---
Replies to this topic:
RE: Accounting package for SQL, srudner, Apr 19th 2017, #1
RE: Accounting package for SQL, RobE, Apr 19th 2017, #2
RE: Accounting package for SQL, Snowdog, Apr 20th 2017, #4
RE: Accounting package for SQL, Snowdog, Apr 20th 2017, #3

Receiver Adjustments and Purchase Order #s [View all]
We are not using the vouchering component of CPSQL yet. But we do still make Purchasing Adjustments after we get the vendor's invoice. Obviously, the
Kelly ReedApr-19-17 10:26 PM
by Extascy2
231 ---
Replies to this topic:
RE: Receiver Adjustments and Purchase Order #s, Kelly Reed, Apr 19th 2017, #1
RE: Receiver Adjustments and Purchase Order #s, Extascy2, Apr 19th 2017, #2

SECURE PAY EMV BANDWITH REQUIREMENT [View all]
I can't seem to get an answer from my VAR on this, any one have any idea the actual internet bandwidth to process an EMV transaction with the ingenico
shilosmith59Apr-19-17 02:49 PM
by aaron.axvig
599 ---
Replies to this topic:
RE: SECURE PAY EMV BANDWITH REQUIREMENT, RobE, Apr 13th 2017, #1
RE: SECURE PAY EMV BANDWITH REQUIREMENT, shilosmith59, Apr 14th 2017, #2
RE: SECURE PAY EMV BANDWITH REQUIREMENT, chaz_nbs, Apr 17th 2017, #3
RE: SECURE PAY EMV BANDWITH REQUIREMENT, shilosmith59, Apr 18th 2017, #4
      RE: SECURE PAY EMV BANDWITH REQUIREMENT, aaron.axvig, Apr 19th 2017, #5

NCR User Conference [View all]
Is anyone going to the NCR User Conference? http://digital.len os.com/ncr/Synergy20 17/Content/Home A ny feedback from prior events?
Kelly ReedApr-18-17 02:18 PM
by kephartt
274 ---
Replies to this topic:
RE: NCR User Conference, Extascy2, Apr 12th 2017, #1
RE: NCR User Conference, kephartt, Apr 18th 2017, #2

Can someone help me with a coupon/discount? [View all]
We re trying to setup a discount in v8 so that if the customer presents a coupon they can get 10% of a category of items. Thanks steve
smeyerApr-18-17 01:27 PM
by kephartt
165 ---
Replies to this topic:
RE: Can someone help me with a coupon/discount?, kephartt, Apr 18th 2017, #1

CPSQL 8.5.2.1 EMV [View all]
Since updating to use EMV, we are getting an error when doing "Payonaccount" using credit card. The error: Duplicate transaction: conflicts with TTID
rcareyApr-18-17 10:11 AM025 ---

Ingenico problems since EMV upgrade. [View all]
Since upgrading our system to include the EMV chip, we have been having problems with the Ingenico iCS250s disconnecting. We have tried new drivers, c
smeyerApr-17-17 12:26 PM
by Kerick34
15334 ---
Replies to this topic:
RE: Ingenico problems since EMV upgrade., srudner, Mar 27th 2017, #1
RE: Ingenico problems since EMV upgrade., RobE, Mar 27th 2017, #2
RE: Ingenico problems since EMV upgrade., smeyer, Mar 28th 2017, #3
RE: Ingenico problems since EMV upgrade., smeyer, Mar 28th 2017, #4
RE: Ingenico problems since EMV upgrade., posfixitmike, Mar 29th 2017, #5
RE: Ingenico problems since EMV upgrade., clewis, Mar 29th 2017, #6
RE: Ingenico problems since EMV upgrade., smeyer, Mar 29th 2017, #7
RE: Ingenico problems since EMV upgrade., Alanna, Mar 30th 2017, #8
RE: Ingenico problems since EMV upgrade., smeyer, Apr 06th 2017, #10
RE: Ingenico problems since EMV upgrade., Kerick34, Apr 03rd 2017, #9
RE: Ingenico problems since EMV upgrade., smeyer, Apr 06th 2017, #11
RE: Ingenico problems since EMV upgrade., smeyer, Apr 06th 2017, #12
      RE: Ingenico problems since EMV upgrade., Kerick34, Apr 06th 2017, #13
           RE: Ingenico problems since EMV upgrade., smeyer, Apr 10th 2017, #14
                RE: Ingenico problems since EMV upgrade., Kerick34, Apr 17th 2017, #15

Multiple Loyalty Programs for a single customer [View all]
Has anyone tried tackling a way that a single customer use multiple loyalty programs? Like for a pet store. Buy 10 bags of cat food get 1 free Bu
chaz_nbsApr-17-17 12:22 PM
by srudner
128 ---
Replies to this topic:
RE: Multiple Loyalty Programs for a single customer, srudner, Apr 17th 2017, #1

MORE emailing from Counterpoint [View all]
Whenever I email a document from CounterPoint-- regardless of whether it is a completed Ticket, an Order, or a Quote -- the filename of the PDF attach
Kelly ReedApr-17-17 09:17 AM
by posfixitmike
142 ---
Replies to this topic:
RE: MORE emailing from Counterpoint, posfixitmike, Apr 17th 2017, #1

Tax Exception Reports Blank [View all]
Hi All, I am having issues getting my Tax Exceptions reports to print data telling me who bought merchandise that was sales tax exempt. I can get f
naedidarApr-14-17 12:31 PM
by naedidar
354 ---
Replies to this topic:
RE: Tax Exception Reports Blank, srudner, Apr 12th 2017, #1
RE: Tax Exception Reports Blank, srudner, Apr 12th 2017, #2
      RE: Tax Exception Reports Blank, naedidar, Apr 14th 2017, #3

Customization development [View all]
I'm wondering if there are any CounterPoint customization developers out there that would be able to get Valutec gift cards working inside CounterPoin
aaron.axvigApr-06-17 11:28 AM
by aaron.axvig
261 ---
Replies to this topic:
RE: Customization development, smeyer, Apr 06th 2017, #1
RE: Customization development, aaron.axvig, Apr 06th 2017, #2

Allow Manual EMV CC entry for payment on an A/R [View all]
There is a button for Manually entering a Credit Card with the new EMV ingenicos ( ie phone orders). We need this functionality added to Pay on Accoun
shilosmith59Apr-06-17 10:42 AM
by smeyer
180 ---
Replies to this topic:
RE: Allow Manual EMV CC entry for payment on an A/R, smeyer, Apr 06th 2017, #1

Does anyone on here use orders as default? [View all]
Does anyone on here use orders as default?
smeyerApr-06-17 10:31 AM
by smeyer
8603 ---
Replies to this topic:
RE: Does anyone on here use orders as default?, rcarey, Apr 19th 2016, #1
RE: Does anyone on here use orders as default?, smeyer, Apr 20th 2016, #2
      RE: Does anyone on here use orders as default?, Alanna, Jun 24th 2016, #3
           RE: Does anyone on here use orders as default?, smeyer, Jun 29th 2016, #4
                Adding Return Lines onto Order Documents, Kelly Reed, Mar 28th 2017, #5
                     RE: Adding Return Lines onto Order Documents, smeyer, Mar 28th 2017, #6
                          RE: Adding Return Lines onto Order Documents, Kelly Reed, Mar 29th 2017, #7
                               RE: Adding Return Lines onto Order Documents, smeyer, Apr 06th 2017, #8

Counterpoint 8,5 latest OS and DB compatibilities [View all]
Microsoft Windows Server 2012 Server end of mainstream support is next year and Microsoft SQL Server 2012 end of mainstream support is in 4 months, Ju
psitecApr-04-17 08:44 AM
by RobE
478 ---
Replies to this topic:
RE: Counterpoint 8,5 latest OS and DB compatibilities, posfixitmike, Mar 31st 2017, #1
RE: Counterpoint 8,5 latest OS and DB compatibilities, RobE, Mar 31st 2017, #2
      RE: Counterpoint 8,5 latest OS and DB compatibilities, posfixitmike, Apr 03rd 2017, #3
           RE: Counterpoint 8,5 latest OS and DB compatibilities, RobE, Apr 04th 2017, #4

Best way to handle running tabs? [View all]
I have a number of entities that need an account set up to be paid on in intervals, but various items are picked up at random. Is there a good way
PerodinApr-03-17 07:50 AM
by posfixitmike
577 ---
Replies to this topic:
RE: Best way to handle running tabs?, Alanna, Mar 30th 2017, #1
RE: Best way to handle running tabs?, Perodin, Mar 30th 2017, #2
      RE: Best way to handle running tabs?, posfixitmike, Mar 31st 2017, #3
           RE: Best way to handle running tabs?, Perodin, Mar 31st 2017, #4
                RE: Best way to handle running tabs?, posfixitmike, Apr 03rd 2017, #5

Non-invetory Item COGS [View all]
Using CounterPoint SQL V8.5.1. Set up consignment items as non-inventory via a database import. Each item contained Last Cost, but not COS%. Updated t
sstarrMar-31-17 10:17 AM
by posfixitmike
11742 ---
Replies to this topic:
RE: Non-invetory Item COGS, srudner, Apr 25th 2016, #1
RE: Non-invetory Item COGS, sstarr, May 23rd 2016, #5
RE: Non-invetory Item COGS, aboutface, Apr 28th 2016, #2
RE: Non-invetory Item COGS, posfixitmike, May 05th 2016, #3
RE: Non-invetory Item COGS, sstarr, May 23rd 2016, #4
      RE: Non-invetory Item COGS, posfixitmike, May 25th 2016, #6
RE: Non-invetory Item COGS, Kelly Reed, Mar 28th 2017, #7
RE: Non-invetory Item COGS, posfixitmike, Mar 29th 2017, #8
      RE: Non-invetory Item COGS, Kelly Reed, Mar 29th 2017, #9
           RE: Non-invetory Item COGS, posfixitmike, Mar 31st 2017, #11
RE: Non-invetory Item COGS, Alanna, Mar 30th 2017, #10

CPOnline End of Life [View all]
I've been notified by NCR that CounterPoint Online is being discontinued as of September 30, 2017. I was told that I would either have to upgrade t
phil rainesMar-30-17 01:55 PM
by Perodin
297 ---
Replies to this topic:
RE: CPOnline End of Life, Alanna, Mar 30th 2017, #1
RE: CPOnline End of Life, Perodin, Mar 30th 2017, #2

Pay code changed after return ticket processed? [View all]
I rang up a validated return yesterday afternoon and manually keyed in the customer's debit card for the refund (Ingenico reader not set up on my PC).
uniformclosetMar-29-17 11:04 AM
by posfixitmike
7157 ---
Replies to this topic:
RE: Pay code changed after return ticket processed?, srudner, Mar 09th 2017, #1
RE: Pay code changed after return ticket processed?, uniformcloset, Mar 10th 2017, #2
      RE: Pay code changed after return ticket processed?, uniformcloset, Mar 10th 2017, #3
           RE: Pay code changed after return ticket processed?, Extascy2, Mar 11th 2017, #4
                RE: Pay code changed after return ticket processed?, uniformcloset, Mar 13th 2017, #5
                     RE: Pay code changed after return ticket processed?, Extascy2, Mar 14th 2017, #6
                     RE: Pay code changed after return ticket processed?, posfixitmike, Mar 29th 2017, #7

CASH DRAWER WONT OPEN [View all]
we have an intermittent problem with our cash drawers - set up as a slave to the epson receipt printer - not opening. when this happens a weird "C" pr
shilosmith59Mar-29-17 11:00 AM
by posfixitmike
172 ---
Replies to this topic:
RE: CASH DRAWER WONT OPEN, posfixitmike, Mar 29th 2017, #1

Offline Ticket Entry - Prevent custom view in provision... [View all]
Sorry if this is overly technical, but does anyone know a way to keep a particular SQL View from building into the database schema when the Provision
kepharttMar-21-17 08:36 AM042 ---

receipt designer [View all]
We are trying to design a receipt using the .rdlc format, is there a manual out there that helps in setting up a form? thanks joh n
johnMar-20-17 09:56 PM
by srudner
5135 ---
Replies to this topic:
RE: receipt designer, srudner, Mar 02nd 2017, #1
RE: receipt designer, john, Mar 20th 2017, #2
      RE: receipt designer, srudner, Mar 20th 2017, #3
           RE: receipt designer, john, Mar 20th 2017, #4
                RE: receipt designer, srudner, Mar 20th 2017, #5

Consignments in CPSQL? [View all]
Just a question, I am wondering if anyone out there has worked with consignments in Counterpoint. If so, how did you set them up, track account cod
RobEMar-20-17 03:24 PM044 ---

Cover for Radiant Register [View all]
I want to cover my Radiant Registers and my Counterpoint partner says NCR does not offer covers. Can anybody provide a link to "Covers for Counterp
Brent CharlesMar-20-17 08:32 AM050 ---

QB Interface CPSQL7 [View all]
I received an Error message saying QB Foundation Classes not Installed, but I have never had that problem before. I'm not sure what could have happene
bethbolineMar-19-17 03:12 PM
by srudner
151 ---
Replies to this topic:
RE: QB Interface CPSQL7, srudner, Mar 19th 2017, #1

Change Purchase Order Batch ID - CPMobile [View all]
I'm attempting to get CPMobile setup for our warehouse receiving team. The one gotcha that I have come across with CPMobile is that CPMobile will only
bmzeroMar-17-17 03:34 PM064 ---

I deleted an item from Inventory After it has already b... [View all]
Help! I have an item number on a receiver that is not on file. Can I remove it? An RTV can't be done, because I've already deleted the item. So I am
sjankusMar-14-17 03:37 PM
by sjankus
5194 ---
Replies to this topic:
RE: I deleted an item from Inventory After it has alrea..., kephartt, Mar 03rd 2017, #1
RE: I deleted an item from Inventory After it has alrea..., sjankus, Mar 03rd 2017, #2
      RE: I deleted an item from Inventory After it has alrea..., shilosmith59, Mar 03rd 2017, #3
           RE: I deleted an item from Inventory After it has alrea..., sjankus, Mar 07th 2017, #4
                RE: I deleted an item from Inventory After it has alrea..., sjankus, Mar 14th 2017, #5

Zoom Dictionary help [View all]
Can anybody help me with the zoom dictionary? I am trying to customize the zoom dictionary. I followed the steps in the 307 pdf and the change isn't
smeyerMar-14-17 02:58 PM
by smeyer
177 ---
Replies to this topic:
RE: Zoom Dictionary help, smeyer, Mar 14th 2017, #1

Ingenico ISC250 EMV [View all]
Has anyone had success setting this up with CPSQL 8.5.2.1? We only see manual entry when prompting for payment. We don't get the prompt to insert card
rcareyMar-14-17 08:52 AM
by smeyer
9312 ---
Replies to this topic:
RE: Ingenico ISC250 EMV, rcarey, Feb 02nd 2017, #1
RE: Ingenico ISC250 EMV, rcarey, Feb 09th 2017, #2
RE: Ingenico ISC250 EMV, smeyer, Feb 15th 2017, #3
      RE: Ingenico ISC250 EMV, rcarey, Feb 16th 2017, #4
           RE: Ingenico ISC250 EMV, smeyer, Feb 16th 2017, #5
                RE: Ingenico ISC250 EMV, rcarey, Feb 17th 2017, #7
                     RE: Ingenico ISC250 EMV, smeyer, Mar 14th 2017, #9
RE: Ingenico ISC250 EMV, hewittsgarden, Feb 17th 2017, #6
RE: Ingenico ISC250 EMV, rcarey, Feb 17th 2017, #8
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